We value your satisfaction and strive to ensure a smooth shopping experience. Should you need to return any items, please review our return policy below.

Eligibility Period: Returns are acceptable within 30 days from the date the order was delivered.

Return Form Submission: To initiate a return, customers must submit an online return form.

Return Process: Once the online return form is submitted and reviewed, we will contact you via email with the next steps for the return process. Please ensure a timely response to this email to facilitate a smooth return process.

Return Inspection: All returned items will undergo a thorough inspection to verify they meet our return criteria. If any items do not meet the criteria, they will not qualify for a refund.

Refund Process: Upon approval of the return, the refund will be processed via our payment portal and credited to your original payment method.

Guest Purchases: If you made your purchase as a Guest, please create an account with the same email address and phone number used at checkout to access the online return form.

Refund Timeline: Refunds will be processed within 15 working days (due to cross-border transactions) based on your bank, credit card, or e-wallet provider’s processing times. Some providers may process the refund faster. A refund receipt will be sent to your registered email.

Shipping Fees: Please note that any shipping fees applied to the order are non-refundable.

For any questions, feel free to contact our customer support team. Thank you for shopping with us!

1) Return Time Frame
For online purchases, the return submission date must not exceed 30 days from the date of order received. Failure to adhere to this time frame may result in the rejection of your return request. We appreciate your attention to this matter.

For the moment, all returns (in-store or via courier) are available for one time per order. For the subsequent return of the same order, kindly return it to the store or you can self-return using a courier of your own (you're to bare the cost of the return).

2) Submitting Your Return via Courier
To submit your return via courier, please follow these steps:

i. Login to Your Online Account: Access your online account using your credentials.

ii. Open Your Profile: Navigate to your profile section.

iii. Select the Order to Return: Click on the order you wish to return from your order history.

iv. Fill in the Details: Fill in the required details for the return, including reasons for return and any other necessary information.

v. Submit the Return: Once you've completed the form, submit the return request.

vi. Await Contact from Customer Care: Our Customer Care team will contact you via email to provide further instructions on the return process.

3) Return Processing Steps
Here's how the return process unfolds:

i. Items Collected by Shipping Partner: Your returned items will be collected from you by our trusted shipping partner.

ii. Delivery to Warehouse: The collected items will then be delivered to our warehouse facility.

iii. Physical Inspection: Our warehouse team will conduct a thorough physical inspection of the returned items to ensure they meet our return criteria.

iv. Refund Submission: If the inspection passes the criteria, a refund will be submitted in our system, initiating the refund process.

We aim to make the return process as seamless as possible for you.

4) Type of Refund for Returns
For this return, the refund will be processed according to the original payment method used for the purchase. We strive to make the refund process as straightforward as possible for your convenience.

5) Refund Processing Time
The refund will be credited to the original payment method within 15 working days, based on the bank calendar.

Please be advised that the shipping fee associated with your order is non-refundable. This policy applies to all orders, regardless of the delivery destination or circumstances. We appreciate your understanding and cooperation.

Return & Exchange Time Frame
We strive to ensure you are completely satisfied with your purchase. To facilitate this, we offer the following return and exchange time frames:

Standard Purchases: You can return or exchange items within 30 days from the date you receive your parcel if delivered to your home, or from the date you collect your order if using our Click & Collect service.

Black Friday Sale: For items purchased during our Black Friday Sale, returns and exchanges must be made within 7 days from the date your order was delivered.

Items Not Eligible for Exchange
To maintain quality and ensure customer satisfaction, certain items are not eligible for exchange. These include:

Innerwear & Packaged Items: For hygiene reasons, innerwear and packaged items cannot be exchanged.

Used Items: Items that have been used or worn are not eligible for exchange.

Washed Items: Items that have been washed or altered are ineligible for exchange.

Altered Items: Any items that have been altered from their original state cannot be exchanged.

Non-Factory Faulty Damage: Products damaged through reasons other than manufacturing faults are not eligible for exchange.

Items Without Tag/Label: To facilitate the exchange process, items must be returned with their original tags and labels intact.

Items Over 30 Days from Parcel Delivery (Online): For online orders, items beyond 30 days from the parcel delivery date are not eligible for exchange.

Normal Wear and Tear: Items that are damaged as a result of normal wear and tear are not considered faulty and cannot be exchanged.

We appreciate your understanding and cooperation in adhering to these guidelines.